Shipping policy
HeySewCute Shipping Policy
Updated 6 October 2026
Thank you for shopping with HeySewCute!
Each order is carefully packed and sent from Whangārei, New Zealand. Please read the information below before placing your order.
SHIPPING REGIONS
We currently ship within New Zealand, Australia and the United States.
Our US collection includes selected handmade products. Select United States on our website to see the products available for US delivery.
All parcels include tracking.
NEW ZEALAND SHIPPING
• Standard shipping: NZ$10.99
• Free shipping on orders over NZ$80
Rural delivery may take longer than standard delivery.
AUSTRALIA SHIPPING
• Standard shipping: NZ$24.99
• Free shipping on orders over NZ$200
UNITED STATES SHIPPING
US orders are sent from Whangārei, New Zealand, using Aramex with tracking.
Shipping fees and currency
Shipping is charged separately. When shopping in the United States market, shipping charges are displayed in USD at checkout.
Our shipping rates are set in New Zealand dollars and converted into USD. The USD shipping amount may therefore change with exchange rates.
Shipping charges depend on your order value and the applicable shipping tier. Please check the final shipping fee at checkout before placing your order.
We do not currently offer free shipping to the United States.
Combined orders
You are welcome to purchase multiple items in one order. We combine items in one parcel where possible. Larger orders may require more than one parcel.
The applicable shipping charge for your order is displayed at checkout.
US product pricing
Select United States on our website to shop in USD.
Our US product prices are based on separate New Zealand dollar prices and displayed in USD using Shopify’s currency conversion. The USD amounts may change with exchange rates and include applicable currency conversion fees. Please check the final price at checkout before placing your order.
US product prices are set separately from New Zealand prices to reflect our handmade work and the additional costs of selling internationally.
Some products have reduced or longstanding local prices in New Zealand. US prices may therefore differ from a direct conversion of our New Zealand retail prices.
Delivery time
Please allow approximately 3–4 weeks after dispatch for US delivery.
Delivery may take longer than a month due to customs clearance, carrier delays or other transit disruptions.
Delivery times are estimates and are not guaranteed. Please consider this when ordering gifts or items needed for a particular date.
Made-to-order items
The production time stated on the product page is additional to shipping time. Please allow time for your item to be made before dispatch.
If you need an item for a particular date, please contact us before ordering.
Customs and import charges
Product prices and shipping fees do not automatically include prepaid import duties, taxes or customs clearance fees.
Unless checkout or your order confirmation explicitly states that these charges have been collected or prepaid, additional charges may be requested by the carrier or customs before delivery. These charges are payable by the recipient.
Please contact us before ordering if you would like to clarify the customs arrangements for your parcel.
PROCESSING TIME
For ready-to-ship items, please allow 2–5 business days for your order to be packed and dispatched.
Made-to-order items require the production time stated on the product page before dispatch.
Processing may take longer during new releases, busy periods, public holidays or promotional launches.
ESTIMATED DELIVERY TIMES
• New Zealand: Approximately 2–5 business days after dispatch.
• Australia: Approximately 1–2 weeks after dispatch.
• United States: Approximately 3–4 weeks after dispatch. Delivery may take longer than a month.
These estimates do not include production or processing time.
Customs clearance, rural delivery, busy periods, weather disruptions and courier delays may affect delivery.
LOCAL PICKUP — WHANGĀREI
Local pickup may be available by arrangement from Whangārei.
Please contact us before or after placing your order if you would like to arrange pickup.
ADDRESS ACCURACY
Please check that your shipping address is complete and correct before placing your order.
Incorrect or incomplete address details may cause delays, failed delivery or additional shipping costs.
If you notice an error, please contact us as soon as possible. We may be unable to change the address once your parcel has been dispatched.
NEED HELP?
If you have any questions about shipping or your order, please contact us through our website chat or email:
heysewcute@gmail.com